Promise details

We will deliver a higher standard of service and care, and ensure that a “one veteran, one standard” approach is upheld.

Trudeau polimetre - 2015
Promise broken

Real Change: A New Plan For a Strong Middle Class (page 50)


August 2019 - The Veterans Ombudsman’s Annual Report 2017-2018 denounce inacceptable delays in the review of injured veterans’ files (More that 3000 had to wait more than a year).  These long delays in processing Veterans’ files suggests that the government need to do more to attain a higher standard of service.


November 27, 2018 - "Well over 3,000 veterans waited over a year for their disability claims to be processed, reassessed or reviewed by Veterans Affairs Canada during the last budget year, according to new statistics tabled in Parliament.  Those long waits impose an unacceptable burden on the most badly injured former soldiers, said a veterans advocate who suffered through the same treatment just over two years ago when he filed his post-traumatic stress claim......Leonardo, however, said he believes some of the backlog — a perennial problem since the Afghan war and the concurrent introduction of new benefits — has been made worse by the requirement that Veterans Affairs conduct its own medical assessments, instead of relying on diagnoses by physicians at National Defence." - More than 3,000 veterans waited over a year for Ottawa to process disability claims - CBC 

September 12, 2018 - "The watchdog for Canadian veterans is taking the federal government to task for causing added frustration and stress to many injured veterans as they wait months longer than promised to find out if they qualify for disability benefits and other supports. Veterans ombudsman Guy Parent's scathing new report follows a review of hundreds of applications for assistance by former service members." - Injured Canadian veterans kept waiting to find out if they qualify for aid: report - CBC

September 2018 - “The most common complaint the Office of the Veterans Ombudsman (OVO) hears from Veterans is the length of time it takes to get a decision from Veterans Affairs Canada (VAC). Media has repeatedly covered the backlog of files, yet Veterans continue to voice their frustration about unreasonable delays.” - Meeting Expectations: Timely and Transparent Decisions for Canada's Ill and Injured Veterans - Veterans Ombudsman of Canada

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