Context: "We will establish new performance standards for federal services."
Mars 29, 2019 - "Establish new performance standards, in collaboration with the Minister of Families, Children and Social Development, who is responsible for Service Canada, the Minister of Public Services and Procurement, the Minister of Democratic Institutions, and the Minister of Innovation, Science and Economic Development, and set up a mechanism to conduct rigorous assessments of the performance of key government services and report findings publicly" - Treasury Board of Canada Secretariat 2018–19 Departmental Plan - Treasury Board of Canada Secretariat
January 18, 2019 - Canada's New Plan on Open Government - Government of Canadat
August 3, 2018 - GC Service Inventory - Open Government
March 22, 2016 - "The Government is committed to making it easier to access government services online and to establishing new performance standards for federal services. To support this commitment, Budget 2016 proposes to provide $17.8 million over five years to the Treasury Board Secretariat to support the development of a Government of Canada client-first service strategy and to complete the migration of government websites to Canada.ca." - Growing The Middle Class, Budget 2016-2017, p.208 - Government of Canada
July 4, 2017 - Guideline on Service Standards - Governement of Canada
January 29, 2014 - Services Standards - Treasery Board