Détails d'une promesse

We will establish new performance standards (for federal services), including streamlining applications, reducing wait times, and offering money-back guarantees.

Trudeau polimetre - 2015
Promesse en voie de réalisation ou partiellement réalisée

Real Change: A New Plan For a Strong Middle Class (page 35)

Context: "We will establish new performance standards for federal services."


SUPPORTING DOCUMENTS

August 26, 2019 - ESDC service performance reporting for fiscal year 2017 to 2018 - Employment and Social Development Canada

Mars 29, 2019 - "Establish new performance standards, in collaboration with the Minister of Families, Children and Social Development, who is responsible for Service Canada, the Minister of Public Services and Procurement, the Minister of Democratic Institutions, and the Minister of Innovation, Science and Economic Development, and set up a mechanism to conduct rigorous assessments of the performance of key government services and report findings publicly" - Treasury Board of Canada Secretariat 2018–19 Departmental Plan - Treasury Board of Canada Secretariat

February 12, 2019 - Veterans Affairs Canada (VAC) 2017–18 Service Standards Results - Veterans Affairs Canada

January 18, 2019Canada's New Plan on Open Government - Government of Canadat

August 15, 2018 - Delivering Service Excellence. A Review of Veterans Affairs Canada's Service Delivery Model - Veterans Affairs Canad

August 3, 2018 - GC Service Inventory - Open Government

February 7, 2017 - Employment Insurance Service Quality Review Report: Making Citizens Central - Employment and Social Development Canada

2017Treasury Board of Canada Secretariat 2017–18 Departmental Plan - Treasury Board of Canada Secretariat

March 22, 2016 - "The Government is committed to making it easier to access government services online and to establishing new performance standards for federal services. To support this commitment, Budget 2016 proposes to provide $17.8 million over five years to the Treasury Board Secretariat to support the development of a Government of Canada client-first service strategy and to complete the migration of government websites to Canada.ca." - Growing The Middle Class, Budget 2016-2017, p.208 - Government of Canada

REFERENCE DOCUMENTS

July 4, 2017 - Guideline on Service Standards - Governement of Canada

January 29, 2014 - Services Standards - Treasery Board

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